careviso Survey Highlights Patient Frustration with Healthcare Cost Transparency and Prior Authorization Delays

Majority of Patients Call for Digital Solutions to Improve Price Accuracy and Timely Access to Care, Aligning with Trump Administration's Push for Radical Price Transparency

Vienna, VA – April 3, 2025–

careviso, a leader in healthcare technology solutions and prior authorizations (PA), announced today the results of a new survey that underscores growing patient frustration with inaccurate cost estimates, unexpected medical bills, and prior authorization delays. The online survey, which was presented to 2,500 diverse patients across the U.S., highlights a strong demand for digital tools that provide real-time cost transparency and a more seamless healthcare experience, reinforcing the relevancy of President Trump’s recent executive order on healthcare price transparency.

According to the survey, nearly half (45%) of respondents reported difficulty obtaining accurate cost estimates before receiving care, and 63% were ultimately billed more than their initial estimate. A significant majority (73%) expressed a strong interest in using a digital tool for real-time healthcare cost estimates, emphasizing the need for innovative solutions like careviso’s, seeQer platform. Additionally, 81% of patients indicated that prior authorization requirements negatively impact their ability to receive timely care, further illustrating the administrative burdens patients face when accessing healthcare.

Price transparency remains an important factor in provider selection, with 64% of respondents considering it “very important” when choosing a healthcare provider. This aligns with the Trump administration's goal of lowering costs for American families through increased transparency. Among patients who typically receive cost estimates from their healthcare provider, 97.5% experienced unexpected medical costs, while 75% found that their estimated cost was actually higher than their final bill. Every respondent in this group—100%—stated that price transparency is crucial when selecting a healthcare provider and that they would definitely use a digital tool to estimate healthcare costs in real time before treatment. However, only 25% of patients in this category reported improved satisfaction with healthcare price transparency and prior authorization processes compared to late 2024.

These results reflect broader challenges in the healthcare industry, where patients are increasingly burdened with complex billing systems and administrative hurdles. As more healthcare costs shift to patients through high-deductible health plans and rising out-of-pocket expenses, the demand for greater pricing clarity is at an all-time high. Without access to reliable cost estimates, patients often delay necessary treatments or struggle with unexpected bills, adding financial stress to an already challenging healthcare experience.

careviso’s seeQer technology is designed to address these gaps by offering real-time pricing insights and automating administrative processes that often lead to delays. By equipping healthcare providers and patients with digital solutions that streamline prior authorization and cost estimation, careviso is driving a more efficient and patient-centric approach to care. These tools empower individuals to make informed healthcare decisions, improve financial planning, and reduce unnecessary delays in treatment.

“These findings reinforce the urgent need for better transparency in healthcare pricing and a more efficient prior authorization process,” said Andrew Mignatti, CEO of careviso. “Patients are demanding digital solutions that empower them with real-time cost information to make informed decisions about their care. Our technology is designed to address these concerns and provide a more seamless healthcare experience.”

To view the full survey results and learn more about careviso’s innovative solutions, please visit www.careviso.com.

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About careviso

Founded in 2018, careviso is dedicated to transforming the healthcare experience by streamlining prior authorizations and enhancing financial transparency. With a focus on innovation and efficiency, careviso’s platform helps healthcare providers and patients navigate the complexities of healthcare access and costs. To date, careviso has successfully completed over 2 million prior authorizations and 1 million financial transparency transactions, underscoring its role as a trusted partner in healthcare.

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For more information, please contact:

Justin Baronoff
Merit Mile
561-362-888 - office
407-340-2247 - mobile
jbaronoff@meritmile.com